Class Registration and Payment

To reserve your seat in a Clean Care Restoration Academy (CCRA) Class (In-person, Live-stream, or On-Demand), full payment must be received prior to the start of the course unless prior arrangements have been made with CCRA.  Quotes can be given for companies sending multiple attendees. CCRA reserves the right to modify course fees at any time prior to the start of the course. Registration processing fee of $3.75 added to all online credit card payment options.  The registration processing fee is non-refundable.

Occasionally, deposits may be required to secure a place in an upcoming specialty CCRA course. These deposits are non-refundable.

IICRC courses that offer a certification exam, will have an additional exam fee specific to that training.  This fee is NOT included in our course registration fee and is paid directly to IICRC prior to the start of the course using the IICRC on-line payment portal.  CCRA will include instructions for paying the IICRC exam fee in a class correspondence email.  Any questions or technical difficulties in paying for your exam fee should be directed to IICRC at or 844-464-4272.

Coupon codes for discounts must be applied to the transaction at the time of purchase. Transactions placed without providing the necessary coupon code for a discount will not be refunded after purchase is made.

CE courses are available for 180 days after purchase. If the course is not finished within the 180-day window there is no guarantee the course will be offered or available. It is the responsibility of the user to send their CE information including attendance sheets and the certificate to the IICRC for them to apply the credits to their account. CCRA is not responsible for non-completion of a course within the allotted time.


Upon receipt of your completed registration form and payment, CCRA will confirm your registration by e-mail. An additional email will be sent 10 days prior to class and will include venue information, class times, instructions to pay for IICRC exam fees and other relevant information.


To register for a CCRA class, participants must be fluent in English, at least 15 years of age, and provide evidence of successful completion of any required prerequisite classes. It is the participant’s responsibility to ensure that all prerequisites have been met prior to attending a CCRA class.  If required prerequisites have not been met, the student will be subject to the IICRC policies and procedures which can include the inability to complete the class certification exam.

Our Cancellation Policy

In the event Clean Care cancels any class or workshop a full refund will be issued.

In-Person Class Requirements and Cancellation Policy

When it is necessary for a student to cancel a class, a full refund will be issued if canceled 30 days or more from the scheduled start date. Notice must be made to CCRA either in writing or by phone. If it is less than 30 days, a transfer of registration to another employee is allowed, or a credit towards another class can be issued.  The credit will have an expiration date of twelve (12) months from the date of the cancelled class.  There are NO REFUNDS or CREDITS for NO SHOWS.

Students are expected to arrive on time for class each day and conduct themselves in a professional manner.

Early departure policy

To qualify for an IICRC certification exam, the IICRC early departure requirements must be strictly adhered to.  All IICRC certification classes require students to be in attendance for a specific number of classroom contact hours.  If a student does not attend a class for the entire duration, they will not be eligible to sit for the certification exam. Students cannot sign into a class late or leave early.  CCRA is not responsible for ensuring that a student is present for the entire duration of their class. If a student cannot be present, CCRA needs to be notified.

American Disabilities Act

If a student has a learning disability that may impact their learning experience, please notify CCRA at the time of registration.  This allows CCRA the opportunity to arrange necessary resources to ensure the student is successful.

Live-Stream Class Requirements and Cancellation Policy

All registrations for livestream classes are final. Payment must be made at the time of registration, and no refunds are permitted for livestream classes once registration is completed.

Date changes and substitutions are permitted for livestream classes. If you are unable to attend a livestream class, CCRA must be notified in writing or by phone before the class start date.  Date changes and substitutions are not permitted simply because a student arrives at a class after the starting time.

If you attend a livestream class with CCRA, we ask that you sign into your livestream class at least 15 minutes prior to the starting time to ensure your technology is working and to be present for attendance and policy review.  CCRA is not responsible for ensuring your Internet connectivity or for any connectivity problems that prevent you from accessing a livestream class. No refunds will be issued for any reason, including connectivity problems.

IICRC livestream student participation policy

To qualify for an IICRC certification exam, students must adhere to the following IICRC requirements:

  • Students must have a suitable internet connection.
  • Students must sign into their class and participate using either a desktop, laptop, or tablet computer.
  • Students must be seen by the instructor with their head and shoulders visible on camera.
  • Students may not participate in any other activity during class time (walking, working, speaking to others, speaking on cell phone, etc.)
  • Students may not participate while in a vehicle at any time.

To qualify for an IICRC certification exam, the IICRC Student Participation policy regarding attendance, screen-sharing, and participant behavior requirements must be strictly adhered to. CCRA has no control or oversight regarding the IICRC Student Participation policy or their decision to deny a certification exam to a student who does not adhere to their specific policies. Any student who cannot complete a certification exam due to policy infractions is not eligible for class transfer or refund, and registration payment is forfeited.